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Because our product lines range from portable test sets to large-scale fully automatic stationary test benches, warranty policies vary by product category and specific project contracts.

Generally, our standard portable equipment (e.g., the YC99T series) comes with a 12-month factory warranty. For customized large systems or specific international bidding projects, we offer extended warranties based on the agreed contract terms. You can provide your equipment's Serial Number (S/N) to our support team to check your exact warranty status.

Yes. GENY commits to maintaining a comprehensive inventory of essential spare parts for at least 10 years after a product model is introduced.

Even if your equipment is out of warranty, you can still purchase genuine replacement components directly from us to ensure the continued longevity and accuracy of your testing systems.

To ensure laboratory-grade accuracy and metrological traceability, we highly recommend an annual (12-month) routine calibration for our high-precision Reference Standards.

You have two primary options for calibration:

• Local Verification: Send the equipment to a local ISO/IEC 17025 accredited metrology institution in your country.
• Factory Calibration: Ship it back to GENY's CNAS-accredited laboratory in Guangzhou, where we will perform meticulous factory-level adjustments and comprehensive calibration services.

In most cases, yes. Our modern stationary test benches are designed with a modular architecture. If you initially purchase a 20-position system and later need to expand to 40 positions due to increased production capacity, our engineers can often supply expansion racks and update the control software configuration without needing to replace the core power source.

Please contact our sales engineering team with your specific bench model to evaluate expandability.

General product catalogs and basic operation manuals are readily available in our Download Center.

However, because some high-precision test benches and EVCS testing equipment involve client-specific ODM designs with proprietary wiring diagrams or deep system control software, these files are access-restricted.

Please contact your dedicated sales engineer (Mrs. Kendy Zhang or Mrs. Jane Li) using your corporate email, or submit an after-sales request, and we will generate a secure, exclusive download link for you.

Yes, absolutely. Our control software and test benches fully support and continuously track mainstream smart meter communication protocols, including DLMS/COSEM.

GENY provides lifetime software technical support for your equipment. When international standards (such as the latest IEC specifications) are updated or protocol libraries undergo major revisions, we release corresponding software upgrade packages.

Minor version optimizations are typically provided free of charge; for major upgrades involving underlying architecture or significant standard leaps, our technical team will provide an upgrade evaluation plan specifically for your system.

We operate on a highly efficient "Remote Diagnosis First + Direct Spare Parts Dispatch" mechanism to minimize your downtime.

1. Submit a Ticket: When you encounter an issue, please submit a technical support request (attaching error screenshots or videos is highly recommended).
2. Remote Assistance: For software configurations or operational issues, our engineers will assist you via remote desktop (TeamViewer/AnyDesk) or video conference within 24 hours.
3. Hardware Replacement: If a hardware fault is confirmed, we will dispatch core replacement parts for free via DHL/FedEx if within the warranty period.
4. On-Site Support: For highly complex stationary system failures, we can coordinate dispatching our engineers to your facility.