Find answers to common questions about GENY equipment operation, software configuration, calibration, and warranty policies.
To expedite your support request, please have your Equipment Model and Serial Number ready before contacting us.
GENYIntl is a trading company under GENY Holdings, mainly dealing in GENY brand portable energy meter test equipment, LV & HV power test instruments and analyzers, voltage and current transformers, and transformers.
GENYIntl boasts a dedicated team of overseas sales, quality control and technical support professionals. We provide round-the-clock responsive service to our clients, ensuring that wherever you are in the world, we are always by your side.
Because our product lines range from portable test sets to large-scale fully automatic stationary test benches, warranty policies vary by product category and specific project contracts.
Generally, our standard portable equipment (e.g., the YC99T series) comes with a 12-month factory warranty. For customized large systems or specific international bidding projects, we offer extended warranties based on the agreed contract terms. You can provide your equipment's Serial Number (S/N) to our support team to check your exact warranty status.
#EquipmentWarrantyYes. GENY commits to maintaining a comprehensive inventory of essential spare parts for at least 10 years after a product model is introduced.
Even if your equipment is out of warranty, you can still purchase genuine replacement components directly from us to ensure the continued longevity and accuracy of your testing systems. GENY promises to provide life-cycle technical support for the products sold.
#SparePartsTo ensure laboratory-grade accuracy and metrological traceability, we highly recommend an annual (12-month) routine calibration for our high-precision Reference Standards.
You have two primary options for calibration:
In most cases, can not. The stationary energy meter test benches are designed according to customer’s specification, for example measurement range, accuracy class, functions, and another key parameter – meter positions.
Normally the power source capacity is designed according to the meter positions quantity. So the test bench can not support more meter positions.
Except at the beginning of the production, customer has reserved more meter positions for future test bench upgrade.
#TestBenchExpansionUpon the procurement of our equipment, we provide comprehensive access to all relevant technical documentation and supporting resources. To ensure you have the most accurate information for your specific configuration, our team will provide secure download links directly to you.
Through these personalized access links, you can conveniently download the full suite of supporting materials, including detailed user manuals, software drivers, and technical specifications tailored to your product.
Please contact your local support team or [email protected] to obtain the download link.
#SoftwareDownload #UserManualYes, absolutely. Our control software and test benches fully support and continuously track mainstream smart meter communication protocols, including DLMS/COSEM.
GENY provides lifetime software technical support for your equipment. When international standards (such as the latest IEC specifications) are updated or protocol libraries undergo major revisions, we release corresponding software upgrade packages.
Minor version optimizations are typically provided free of charge; for major upgrades involving underlying architecture or significant standard leaps, our technical team will provide an upgrade evaluation plan specifically for your system.
#DLMSCOSEM #SmartMeterTestingWe operate on a highly efficient "Remote Diagnosis First + Direct Spare Parts Dispatch" mechanism to minimize your downtime.
